It is the one thing that changes everything. It’s not a nice-to-have; it’s a must-have. Without it, every part of your organization can fall, literally, into disrepair.
In an essay in the Harvard Business Review, authors and business leaders Stephen M.R. Covey and Douglas M. Conant made the strongest possible case for building trust in business. With trust, they said, all things are possible – most importantly: continuous improvement and sustainable, measurable, tangible results in the marketplace: