Navigating the future

Browsing through the myriad agenda topics, initiatives and reports that will be discussed at this week’s World Economic Forum Annual Meeting in Davos, I note many that resonate with what we too discuss with our customers and teams throughout the year.

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Custom built: creating a truly customer-centric business

How many times have you sat in a meeting with a potential supplier, hearing all about the key strengths of the company, about its many locations and technical skills and what its products and service offerings can do for you?  Do you leave these meetings feeling that you’ve finally found a vendor that 'gets you' and can meet your needs?

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