In my current role as President of the Life Sciences & Healthcare Sector at DHL, one thing is proving particularly useful – my background in technology. I have noticed logistics commonalities between these two sectors. This means the DHL services that enable the efficient handling and transportation of computer equipment are also well suited to supporting patient care. Here are two good examples.
Service parts logistics
The first of two major commonalities is service parts logistics. Our capabilities in this specialty area were originally and primarily developed for the needs of the technology sector. But now we are seeing demand for service parts logistics grow in other industries, particularly from our life sciences and healthcare customers.
It is so important to have the right spare parts and resources in the right place at the right time. If a server goes down in a critical environment such as a financial trading floor, the responsible technology company must move heaven and earth to restore operations as quickly as possible. Service parts logistics is an enabler for this. For example, DHL’s SLA (service level agreement) logistics network will bring the required replacement items onsite within an agreed window of time.
Both the technology sector and the life sciences and healthcare (LSH) sector feature ever-changing environments with complex supply chains. Organizations operating in these sectors therefore share a similar dependency on high-flexibility, high-visibility service parts logistics.