Traditionally, logistics has tended to receive relatively little air time in board meetings, and it’s perhaps not difficult to see why. The cost of logistics as a percentage of sales is usually below 1%, so this area of operation attracts less attention than bigger ticket items. But now there are great opportunities to make the case for logistics as an enabler, raising the profile of the logistics department.
Over recent months, we’ve been working closely with logistics executives in a number of pharmaceutical and medical device companies on projects that clearly justify more board-level airtime. Here are just two stellar examples of logistics elevated to the status of enabler.
Across western China, in order to stay alive, kidney dialysis patients marginalized by poverty, poor sanitation, and remote geographic location have until now faced the grueling prospect of multiple half-day journeys (six per week) to and from the nearest hospital. One of our life sciences customers raised this challenge to the level of a business discussion, asking “How can we serve these patients differently? What can be done to make their lives more tolerable?”